Screwed by Stokes Volkswagen
3491 Ashley Phosphate Rd
North Charleston, SC 29418
The car was brought to Stokes VW after the car conked out on the highway. I asked them to diagnose and fix it.
Stokes Volkswagen diagnosed it and replaced timing belt, water pump, and battery. I drove it home.
Then less than 1000 miles later it gave the same symtoms. I brough it to burlington VW and they said it was timing belt problems and now the whole engine is shot. ( $8900 in damage) Does it sound to you like they fixed it?
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The following letter was sent to
both Burlington Volkswagen and Stokes Volkswagen. Rob Womack from Stokes called me back saying they would cover
the work on the 7th of March, but then stated they would not
fix the car two days later. Neither
Stokes Volkswagen nor Burlington Volkswagen has replied to this letter in
writing as per my request. Ed
from Burlington Volkswagen has made it clear that they would repair the
car for
over
$8000.00 out of my pocket. Stokes Volkswagen has not taken any responsibility
for the damage to the engine due to not repairing the car correctly. I called 1-800-822-8987
for Volkswagen Customer CARE asked the person on
the phone to give me a statement in writing on Volkswagen Corporation’s
position on warranting work done by Certified Volkswagen dealers. The person on the phone said it was between the dealer and me
and that they do not get involved. They
refused to make any statement in writing or forward me to anyone who
would.
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